Cancellation Policy

Free Cancellation:

Guests may cancel their booking for free up to 24 hours before the tour start time.

Cancellations Within 24 Hours:

Cancellations made less than 24 hours before the tour start time are non‑refundable.

Date changes may be offered depending on availability.

No‑Show Policy:

If guests fail to arrive at the designated pickup location, the booking is fully charged and no refund is provided.

Operator Cancellation:

If Beyond Borders cancels due to unsafe weather, vehicle issues, guide illness, or operational restrictions, a full refund or free reschedule will be offered.

Weather Policy

Sydney weather can be unpredictable. In cases of severe conditions such as flooding, dangerous winds, storms, or road closures, the tour may be modified or cancelled for safety.

Possible Weather Adjustments:

– Alternative viewpoints or indoor attractions

– Reduced walking time

– Adjusted itinerary

Booking Confirmation:

A booking is considered confirmed once payment is received and a confirmation message or email is issued.

Late Arrival Policy

If guests arrive late, the tour may be shortened accordingly. No refunds apply for lost time.

Liability & Disclaimer

All guests participate at their own risk. Beyond Borders is not responsible for:

– Personal injury

– Loss of belongings

– Delayed return due to traffic or weather

– Missed flights or appointments

Guests must always follow tour guide instructions.

 Parents/guardians are responsible for children during the tour.

Child Safety Policy

Children under 7 must have a child safety seat (requested in advance).

All children must be accompanied by an adult. No unaccompanied minors are permitted.