Effective Date: 21 January 2026

Free Cancellation

Guests may cancel their booking free of charge up to 24 hours before the scheduled tour start time.

Cancellations Within 24 Hours
Cancellations made less than 24 hours before the tour start time are non-refundable.
Date changes may be offered at the sole discretion of Beyond Borders Experiences, subject to availability.

No-Show Policy

If guests fail to arrive at the designated pickup location within the applicable grace period, the booking will be treated as a no-show.
100% of the booking amount will be charged. No refunds or credits will be provided.

Late Arrival Policy

Hotel pickups: 15-minute grace period.
Other pickup locations: 5-minute grace period.

Late arrival may result in a shortened tour. No refunds apply for lost tour time.

Operator Cancellation

If Beyond Borders Experiences cancels due to unsafe weather, vehicle issues, guide illness, or operational restrictions, guests will be offered a full refund or free reschedule.

Weather Policy

Tours operate in most weather conditions. In cases of severe or unsafe conditions including flooding, storms, bushfires, or road closures, tours may be modified, rescheduled, or cancelled for safety reasons.

Payment Policy

A booking is confirmed only after full payment is received.
Accepted methods include Stripe, PayID, Apple Pay, Google Pay, bank transfer, cash (last-minute), Viator, TripAdvisor, and GetYourGuide.

Liability & Disclaimer

All guests participate at their own risk. Beyond Borders Experiences is not responsible for personal injury (except where required by law), loss of belongings, delays, or missed connections.
Travel insurance is strongly recommended.

Child Safety Policy

Children under 7 years must use an approved child safety seat (requested in advance).
All children must be accompanied by an adult.

Contact

Beyond Borders Experiences
Email: info@beyondgo.com.au
Website: www.beyondgo.com.au